Find answers to common questions about Sanctuary Stitch, our faith-inspired apparel, and your shopping experience.

About Our Products

What makes Sanctuary Stitch different from other clothing brands?

Sanctuary Stitch specializes in faith-inspired apparel designed to help you share your Christian testimony through fashion. Every piece carries a meaningful message rooted in scripture and Christian values, combining quality craftsmanship with powerful spiritual significance.

What materials are your t-shirts made from?

Our t-shirts are made from premium quality, soft cotton blends that are comfortable for all-day wear. Each garment is carefully selected for durability and comfort, ensuring your faith-inspired apparel lasts through countless wears and washes.

Are your designs suitable for church and worship settings?

Absolutely! Our designs are created with reverence and respect, making them perfect for church services, Bible studies, Christian conferences, youth ministry, and everyday faith expression.

Sizing & Fit

How do your t-shirts fit?

Our t-shirts have a comfortable, true-to-size fit. We recommend checking our size chart for specific measurements. If you're between sizes, we suggest sizing up for a more relaxed fit.

Do you offer plus sizes?

Yes! We believe faith-inspired fashion should be accessible to everyone. We offer a range of sizes to ensure every believer can find their perfect fit.

Shipping & Delivery

How long does shipping take?

We typically process orders within 1-2 business days. Standard shipping takes 5-7 business days within the United States. You'll receive a tracking number once your order ships.

Do you ship internationally?

Currently, we ship within the United States. We're working on expanding our shipping options to serve our international Christian community in the future.

What if my order is damaged or lost in shipping?

We stand behind every order. If your package arrives damaged or gets lost in transit, please contact us immediately at [your email] and we'll make it right with a replacement or full refund.

Returns & Exchanges

What is your return policy?

We offer a 30-day return policy for unworn, unwashed items in original condition with tags attached. We want you to love your faith-inspired apparel, so if you're not completely satisfied, we'll work with you to find a solution.

How do I return or exchange an item?

Contact our customer service team at [your email] to initiate a return or exchange. We'll provide you with return instructions and a prepaid shipping label for your convenience.

Do you offer refunds?

Yes, we offer full refunds for returned items that meet our return policy requirements. Refunds are processed within 5-7 business days after we receive your returned item.

Care Instructions

How should I care for my Christian apparel?

To keep your faith-inspired clothing looking its best:

• Machine wash cold with like colors
• Use mild detergent
• Tumble dry low or hang dry
• Avoid bleach and fabric softeners
• Iron inside out if needed

 

Ordering & Payment

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment methods through our checkout system.

Is my payment information secure?

Absolutely. We use industry-standard SSL encryption to protect your personal and payment information. Your security is our priority.

Can I modify or cancel my order after placing it?

Please contact us as soon as possible if you need to modify or cancel your order. If we haven't processed your order yet, we'll be happy to make changes. Once shipped, standard return policies apply.

Gift Orders

Do you offer gift wrapping?

While we don't currently offer gift wrapping, our products come in attractive packaging that's perfect for gifting to fellow believers.

Can I send a gift directly to someone else?

Yes! Simply enter the recipient's address as the shipping address during checkout. You can also include a personal message in the order notes.

Contact & Support

How can I contact customer service?

We're here to help! You can reach us at:

• Email: supportteam@sanctuarystitch.com
• Response time: Within 24 hours
• We're committed to providing excellent Christian customer service

 

Do you have a physical store?

Currently, Sanctuary Stitch operates as an online-only store, allowing us to serve the Christian community nationwide with competitive prices and convenient shopping.

Still have questions? Don't hesitate to reach out! We're here to help you find the perfect faith-inspired apparel to share God's love.